Booking & cancellation policy

These terms apply to stays booked directly with Yaguma Lodge & Farm, on this website, by phone, WhatsApp or email. By confirming a booking you agree to them.

Booking and payment

• A booking is confirmed once payment is received, or once we confirm it in writing if you sent a booking request.
• Card payments are processed securely by DPO Pay. We never see or store your card details.
• All prices are in Namibian dollars (NAD) and include VAT where applicable.

If you cancel

Please tell us in writing (email or WhatsApp). The notice period is counted from the day we receive your message to your arrival date.

• More than 30 days before arrival: full refund, less a 10% administration fee.
• 15 to 30 days before arrival: 50% refund.
• 14 days or less before arrival, or no-show: no refund.
• Leaving early: unused nights are not refunded.

Changing your dates

You can move your stay once, free of charge, if you tell us more than 14 days before arrival and the new dates are available. Any difference in price is payable or refunded. Changes within 14 days are treated as a cancellation.

Specials

Special offers may have their own terms, such as being non-refundable. If they do, this is stated with the offer.

If we have to cancel

If we cannot host you, for example because of flooding, road closures or an emergency on the farm, we will offer you other dates or a full refund.

Refunds

Refunds are paid to the card or account you paid from, normally within 10 working days. Bank or card charges outside our control may apply.

Bookings through other websites

Stays booked through Booking.com, Airbnb or another platform follow that platform's cancellation terms.

Travel insurance

We recommend travel insurance that covers cancellation, especially for trips booked well in advance.

Questions

Email info@yaguma-lodge.com or call +264 81 251 7211.